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Delivery Policy

Dispatch time

We aim to dispatch all our orders within the next business day. An exception to this is pre-built PC systems, which may take up to an extra week for assembly.

Delivery address

Please take extra care to enter the correct delivery address. If the address is wrong or missing details, it may result in an incorrect delivery. This will delay your order and you will be charged for the extra cost of sending your item to the correct address.

Tracking number

We will provide you a tracking number (where applicable) by the end of the day on which your item was dispatched.

Pick-up

We provide the option of picking up your order in person from our address:

1/21-25 Silverwater Rd, Auburn NSW 2144, Access via Adderley Street East

Please bring photo identification when picking up your order.

Redelivery fee

If you are not home when the courier delivers your item, they will provide you a card that provides you the option of pick-up from a depot or redelivery. If you choose redelivery and are not home when the courier arrives again, any further redeliveries will incur a redelivery fee.