Delivery Policy

 

Shipping and Delivery

PCByte provides Standard and Express Delivery - Australia Wide via reputable shipping service providers. We do not ship Internationally.

 

Domestic Shipping

                           Standard delivery                    Express delivery

NSW     2-4 business day                          1-2 business day

VIC             3-4 business day             1-2 business day

QLD     3-4 business day     1-2 business day

ACT             3-4 business day          1-2 business day

SA              3-5 business day     2-3 business day

WA             5-6 business day     3-5 business day

NT & TAS     6-7 business day     3-5 business day

 

*Note: information above is an estimate of delivery time provided by our courier partners.

 

Dispatch Time

We aim to provide the best delivery experience, ultimately to dispatch all orders within the next business day (of invoice date).

 

PCByte Custom System Builds may take up to one (1) week to assemble. Hence, expect the dispatch of this item to take 7 to 10 working days and reach you within the stipulated time provided by the respective shipping service provider selected.

 

For an update on your item’s delivery status, contact our Support Team at cs@pcbyte.com.au and we will get back to you shortly. Otherwise, you can contact the shipping service provider directly.

 

***Please ensure that your delivery address and details are accurate before checkout. Inaccurate shipping details may result in a delay of delivery or lost of parcel due to item wrongly delivered. Additional fee will be charged for retrieving the item and redelivery to the correct address.

 

Tracking Number

A tracking number will be allocated to your order once your item has been dispatched. Kindly check your account / email for the related invoice and tracking number. If you have not received your tracking number, kindly contact our friendly Customer Service Team at cs@pcbyte.com.au. We will assist you shortly.

 

Not Home During Delivery?

If you are not home when the courier delivers your item, they will provide you a card with the option of “pick-up from a depot” or “redelivery”. If you are not home the second time, a redelivery fee will be incurred for the subsequent redelivery.

 

Self Pick-up Option

We provide "Pick Up" as an option for our local customers. Pick Up is available at any of our retail stores, subjected to respective opening hours. 

 

How to opt for Self Pick-Up?

Follow through the checkout process as usual, and select “Pick Up” option at Delivery options. We will process the order as usual and you will be notified when your item is ready for pick up. Kindly bring along your purchase invoice and  photo identification upon collection.

 

Please do not hesitate to contact our stores directly for an update. You can find our contact details here.