Seeking assistance? We're here to help! Whether you're a gamer in need of support, a professional seeking expert advice, or just looking for some information, we're ready to assist you with world-class excellence and a friendly, professional touch.
To get in touch with our dedicated Customer Service Team, simply click 'Need Help?' located on the right-hand side of this page. This will allow you to shoot us a quick, concise email detailing your concerns or queries. We strive to fight for our customers, providing clear, engaging, and detailed responses to all your inquiries.
If you're more of a talker and prefer human interaction, don’t fret! We've included our details below. We value and respect your preferences, ensuring we are available through multiple communication channels.
For Immediate Assistance:
Call Us: Reach out to us at 1300 862 781 or, for our overseas friends, (07) 3369 3928. Due to the technical nature of some inquiries, we might need to delve a bit deeper to provide you with the most accurate and comprehensive solutions. While we may not always have an instant resolution, rest assured we will get back to you as soon as possible with a resolution.
Important Note: To optimise efficiency and ensure high-quality service, our in-store staff are dedicated to processing orders and are not available by phone. Our specialised Customer Service Team is committed to addressing all your inquiries and concerns, allowing our in-store staff to focus on processing orders and assisting customers in store..
Customer Service Availability:
Monday - Saturday: 9:00 am - 5:30 pm (AEST)
Sunday: 10:00 am - 3:00 pm (AEST)
Public Holidays: Closed
Our stores eagerly welcome you during weekends as well! To find out more about our store locations or operational hours, please click here.
We invite your feedback and comments and are always eager to learn how we can improve. How was your experience with our Customer Service Team? Share your thoughts with us!
