Our Returns Commitment
At PC Byte, your satisfaction remains our top priority. We understand that sometimes, the products you buy might not be exactly what you need. That's why we have instituted a 30-day Change of Mind Returns Policy.
Change of Mind Returns
Under Australian Consumer Law, businesses are not obligated to accept returns based purely on a change of mind. Nonetheless, at Umart, we strive to deliver top-tier customer service. We recognise that sometimes needs or circumstances change post-purchase. As a result, under specific conditions, we might be able to accept your item as a 'Change of Mind' return. Please understand that such returns are not guaranteed and are always subject to our approval. If you're uncertain or have queries regarding this, our Support Team is always here to assist.
For returns based on a change of mind, products must be unopened and in their original, FACTORY SEALED condition. Products that have been opened or tampered with won't qualify unless you receive incorrect or misleading information about the product from our staff or website.
Exclusions from Returns
Certain items are excluded from our returns policy:
Quoted project-specific products.
Enterprise-grade equipment.
Customised PCs.
Items on sale or open box deals.
Furthermore, in our drive against resellers and speculative purchases, we reserve the right to decline 'Change of Mind' returns for bulk purchases (over three units).
Initiating a Return
If you wish to initiate a return:
For In-store Purchases: Visit any PC Byte or Umart location within 30 days of the purchase.
For Online Purchases: Contact our dedicated Support Team within 30 days of receiving the product.
Once we have processed your return, you can opt for store credit or a refund on the product's purchase price (excluding any initial delivery & handling charges).
Resolving Issues with New Products
For items that are Dead on Arrival (DOA), damaged during transit, faulty, or delivered incorrectly, contact our Customer Service team immediately.
Please provide:
Full name, best contact number, address, email address.
Tax Invoice or Order Number.
Relevant tracking and/or serial numbers.
Reason for return.
Once received, [Umart] will issue a Return Authority (RA) number and assess the product. Repairs or manufacturer referrals may be made depending on the specific issue.
If an incorrect product is sent, our team will provide a cost-free return and correct delivery service.
Merchantable Quality & Accuracy
We abide strictly by the Australian Consumer Law. If a product doesn’t match the description, isn’t of acceptable quality, or isn’t fit for its intended purpose, please contact our Customer Service team. We are commited to addressing these concerns promptly.
For swift resolution, providing your full details, Tax Invoice or Order Number, and reason for return is critical.
Upon receipt of the returned product and your complete information, a Return Authority (RA) Number will be issued. Our team will then oversee testing, repairs, replacements, or refunds where applicable.
We value your feedback and always strive for transparency, fostering trust, and providing reliable information.
For any further questions or concerns, please contact our Support Team.
